Customer Service
We want you to be 100% pleased with the jewelry that you purchase from PAMPERED PEARLS. It is our intention to supply you with the jewelry that you truly want at the value you expect. It is for this reason that we offer you an unconditional 30 day money back guarantee. If you would like, we can even extend this 30 days to 60 days upon your request. There is no re-stocking fee for returned orders. On the original invoice or gift receipt please indicate the reason for the return and the action to be taken, such as replacement or credit original method of payment. If you do not have your original invoice or gift receipt, please include a letter with your returned merchandise that includes the following information:
| Your name |
| Address |
| Phone number |
| Order number |
| Item name/description |
| Reason for return |
| Action to be taken (replacement or merchandise credit) |
Please return all merchandise in its original condition with labels/tags attached. Please include the gift boxes with which your order was shipped as well as all accompanying materials. Also, please remember to insure the package for the full amount of the purchase price before shipping. We will credit your original method of payment, excluding delivery charges. Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:
| Pampered Pearls |
| PO Box 529 |
| Chester, New Jersey 07930 |
If you have any questions about our return policy, please call us at
877-PPEARLS (877-773-1757) or email us at customerservice@pamperedpearls.com .
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Gift Wrap
During checkout you can indicate if you want your package gift wrapped. Gift wrapping is free of charge. You can also include a gift message to be included with your package.
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Shipping
PAMPERED PEARLS uses UPS to ship its products to you. Orders shipped via UPS ground are shipped free of charge. Orders placed today by Noon Eastern Standard Time and shipped via UPS ground will be delivered to you within 2 to 3 business days between 10:30am to 3pm depending on your location. If you require other delivery methods, please choose the appropriate shipping option during checkout and you will be charged based on the shipping destination. All packages shipped from Pampered Pearl are insured for the purchase price through transit. Once the package is received, its contents are no longer insured. All products are shipped within 24 hours of being ordered. If you are ordering a gift from Pampered Pearl and are interested in keeping it a secret, we are able to ship to an address other than your home. You will have the option of entering this information during checkout. You will receive a UPS tracking number by email. If you need help tracking an existing order please phone us at 877-PPEARLS (877-773-1757) or email us at customerservice@pamperedpearls.com
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Tax
A 6% sales tax will be added to your order if you reside in New Jersey. Pampered Pearls has a physical business office in New Jersey, therefore, it must collect a 6% sales tax from customers in that state. Residents in all other states (except New Jersey) will not be charged sales tax on their order. The consumer is technically responsible for remitting any unpaid sales tax on online purchases directly to their state.
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Contact US
You can contact us at 877-PPEARLS (877-773-1757) or email us at customerservice@pamperedpearls.com. When contacting us by email your email editor will pop up with our email address filled in.
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Feedback
Your feedback is important to us at Pampered Pearls. At Pampered Pearls customer service is our top priority. We rely on you for feedback to help make our website the best it can be. Your feedback will help sculpt Pampered Pearl’s products and content to insure we deliver the best possible shopping experience to be had on the internet. And watch out for your changes. Our technical staff has been known to incorporate our customers' suggestions quicker than you can blink your eyes. We appreciate your feedback. Your Email Editor will pop up with Email address filled in ( customerservice@pamperedpearls.com )
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Order Tracking
You will receive a UPS tracking number by email. If you need help tracking an existing order please phone us at 877-PPEARLS (877-773-1757) or email us at customerservice@pamperedpearls.com .
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Credit Cards
Pampered Pearls Jewelry Store accepts the following credit cards; Master Card, VISA and Discover.
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About US
Welcome to Pampered Pearls your pearl and gemstone jewelry store whose speciality is fine designer jewelry. Our passion is Pearls and we are committed to providing you jewelry for any occasion. All of our jewelry is made from the finest freshwater pearls, semi-precious gemstones, swarvoski crystal, gold and sterling silver. We offer the latest trends and classic favorites in necklaces, earrings, bracelets and brooches. We carry some of the top jewelry designers such as Elizabeth Showers, Lori Bonn, Imperial Deltah, Avi Soffer, Andrea Valentini, Crest Gems, Kazia Digo, David Tishbi, Esther Kamin and many more.
Our goal at Pampered Pearls is to provide our customers with top quality service and to help you create memorable occasions such as weddings, anniversaries, graduations, mother's day, birthdays, and the most romantically celebrated Valentine's days. Pampered Pearls takes pride in providing quality service with a personal touch. Feel free to call us at 877-773-1757 with any questions you might have searching for that ideal gift for your loved ones. Please check out our Learning Center for information about gemstones, birthstones, pearls and the care of your jewelry. Even though we try to provide you with the information you need to make an informed purchase we do understand it could be overwhelming at times. If you can’t find the jewelry you are looking for or have any questions, please feel free to Contact Us. We would welcome the opportunity to find the right jewelry solution for any occasion.
PAMPERED PEARLS is a member of the Jewelers of America (JA). The JA is the national association for the retail jeweler. JA is both a center of knowledge for the jeweler and an advocate for professionalism and high social, ethical, and environmental standards in the jewelry trade.
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At Pampered Pearls, we strive to provide just the right gifting solution for any occasion. Even so, we know there are times when it's easiest — and perhaps most appreciated — to let the recipient choose.
When you give our Pampered Pearls Gift Certificates, you give the luxury of choice.
The recipient will receive a personalized e-mail informing them of your gift along with all the necessary information to redeem the Gift Certificate and purchase their jewelry.
You will receive an e-mail confirming your purchase for your records.
You can use a coupon when purchasing a gift certificate. You cannot use a coupon when redeeming a gift certificate.
After receiving a gift certificate we recommend that you print out or save a copy of the email, or write down the gift certificate codes and keep them in a safe place. You will need these codes to redeem your gift certificates online. Remember, this code is freely transferable, so you should treat it like money.
To use your gift certificates at pamperedpearls.com, add the items you want to buy to your shopping cart. At checkout time, simply enter your gift certificate codes in the appropriate box. Make sure that you enter the complete code, starting with the "@" sign. If you've received more than one gift certificate for pamperedpearls.com, you can enter all the codes separated by commas. If the amount of the gift certificate covers the cost of your order, you don't need to enter your credit card.
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